Patient Services Team - Reception/Admin Vacancy
We have a vacancy within our Patient Services Team. If you would like to apply please send your application and CV to Louise Morris, Operations Manager to l.morris6@nhs.net
Job description
Job Title: Patient Services Team Member
Main Purpose of Job:
1. Primary interface to all patients; handling telephone calls, arranging appointments and communicating with patients
2. Responsible for maintenance and upkeep of computerised patient record
3. Meeting and greeting all visitors attending the practice
4. Ensuring smooth running of appointment system
Key Responsibilities
Ensuring all letters are Read coded as determined by the clinical staff
Undertaking data validation of QoF registers
Implementing software upgrades as determined by software companies
Note summarising from handwritten/paper notes, as is necessary
Ensuring that the reception area is a calm and professional front of house
Signposting patients to the best practitioner within appropriate timescales
Handling all manner of patient queries
As part of the Patient Services Team may include:
- Allocating document workflow on a rosta basis
- Registration of patients
- Administration of referrals (private and NHS)
- Maintaining practice document templates
- Provide secretarial support to partners and staff
- Signposting patients to the best practitioner within appropriate timescales
- Handling all manner of patient queries
Reference ID: PSTEMP14/10
Part-time hours: 15 hours per week
Application deadline: 20/09/2024Job Types: Part-time, Permanent
COVID-19 considerations:
Elvington Medical Practice follows and implements guidance from Public Health England in all Infection Control areas.