Change of Clinical System

We Are Moving to SystmOne!

We are excited to let all our patients know that Elvington Medical Practice will be changing our clinical system from EMIS Web to SystmOne at the end of September 2026.
A Better Digital Service for Our Patients

This change will help us improve how we manage patient information, appointments, prescriptions and communication with other NHS services. SystmOne is widely used across the NHS and will enable better integration with local healthcare providers, helping us deliver a more efficient service for our patients.

While we make this important change, there will be some temporary disruption to online services and prescription ordering. You will still be able to contact the practice as normal to arrange appointments and access our services. However, some services may take a little longer than usual during the transition period and we appreciate your patience.

Key Dates at a Glance
15th September 2026:
If your repeat prescription would normally be due between the 16th and 29th of September, please order your prescription early. The deadline for this early order is the 15th of September 2026.

16th-29th September 2026:
This is the system change over period. During this time, you will not be able to order your repeat prescriptions online and we will not be able to send any prescriptions electronically to nominated pharmacies. If you require new/acute medication during this period there will be no disruption for our dispensing patients however, for patients who have nominated community pharmacies, paper prescriptions will be available for collection from the surgery.

Changes to Online Access:
As part of this system change, ‘Patient Access’ will no longer be supported. Patients who currently use ‘Patient Access’ to order repeat prescriptions or view their medical record will need to switch to the NHS App.
Why use the NHS App?
The NHS App allows you to:
✅ Order repeat prescriptions
✅ View of your GP record
✅ Access test results (where available)
✅ Receive messages from your GP practice
✅ Access a range of NHS services securely

How to get the NHS App
1. Download the NHS App from the Apple App Store or Google Play Store, or visit: www.nhs.uk/nhs-app
2. Create or sign in to your NHS account.
3. Follow the identity verification process.
4. Once verified, you will be able to access your GP services through the NHS App.

If you need assistance setting up the NHS App, please contact the practice and we will be happy to help.

Thank You for Your Patience
We appreciate that changing clinical systems may cause some temporary inconvenience. This upgrade is an important step in improving the quality and efficiency of the services we provide.
Please be reassured that the practice will remain open throughout the transition period. You can continue to contact us as normal, while some services may be slower than usual, our team will be available to support you and ensure you continue to receive the care you need.

Thank you for your understanding and support whilst we complete this transition.

Abigail Holdstock

Business Practice Manager

Elvington Medical Practice