Emergency & General Contact Details

Out of Hours: 0300 123 0762
(18:00 to 18:30) or 111(18:30-08:00)

Surgery: 01904 608224 (8am to 6pm)


Patient Partner Phone System (24hr pre-booking of appointments)

What is Patient Partner?

Patient Partner connects to our existing telephone system and clinical database and allows patients to book, cancel and check appointments using their telephone keypad. This system can be used for GP appointments but will also be really useful for booking blood tests as you will easily be able to book the next available appointment without having to wait for a receptionist to answer your call.

The system is available 24 hours a day 7 days a week and is designed to improve patient access, reduce missed appointments so that other patients can use these and relieve some of the pressure on our phone system at busy times such as 8 o’clock every morning.

How does it work?

When you call the surgery number you will have the option of using our 24 hour booking system. If you choose to use this, Patient Partner, you will be asked to enter your date of birth and telephone number using the telephone keypad.

When your information has been checked and accepted by the system you will be offered options to book, cancel or check outstanding appointments. If you choose to book a new appointment the system will find a suitable appointment and offer it to you. You will then simply need to press a button on your telephone keypad to confirm that this appointment is convenient for you and the system will confirm that the appointment has been booked for you.

Please note that in order for you to use the automated telephone system, we must have your up to date contact details at the practice, as your phone number will be used to identify you on our clinical system, and the system will not enable you to book an appointment if there are any differences in the information we hold and the details you enter.

Practice News

Dr David Lightwing has now retired.

Dr David Lightwing, who has worked in the practice for 19 years, has now retired and we wish him well in the future. We are also pleased to announce that Dr Tim Longmore has now taken on the role of Senior Partner for the practice.

January 2018

Elvington Medical Practice are delighted to announce that Andy Owen has joined the team as a Clinical Pharmacist.

In addition to overseeing prescription management systems, Andy will be providing appointments for medication reviews and will also be available to answer any medicines related queries by telephone.

October 2017

GP earnings 2015/16

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice, the required disclosure is shown within this article.

March 2017

The surgery will be open on alternate Monday evenings

The surgery will be open on alternate Monday evenings (until 8pm) from January 2017, starting on Monday 16th January.

January 2017

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