Routine consultations are expected to last ten minutes, and to address one problem. To help us give all our patients the time they need and avoid long waiting times, please bear this in mind. It is possible to book ‘double’ appointments to address more than one problem. We release some appointments with each doctor on the day but unfortunately, we can not guarantee that you will be able to see the GP of your choice for urgent problems. For routine appointments you may need to wait if you wish to see a particular GP.
Routine appointments are available between 8:30-11:30 and 15:00-18:00 each day, and between 13:30 and 15:00 on some days. During the middle of the day, doctors carry out home visits, telephone follow-ups, and administrative work resulting from their consultations.
The following types of appointments are available.
Routine GP appointments
Bookable online, by our automated phone system (Option 1), by phone with a receptionist (Option 4), or in person at Elvington or Wheldrake surgeries.
Urgent: Duty doctor
Only bookable by phone or in person with a receptionist. Please have details of the patient’s name, address and phone number, and a brief description of the problem(s) experienced. An urgent appointment may be made for you with the duty doctor or the duty doctor may call you back to advise you on what to do and whether you need to come to the surgery.
Five minute telephone consultations can be pre-booked with our doctors to discuss test results, medication and long term conditions. These should be used where a physical examination is not required. You will be given a window of approximately one hour during which the doctor will call and you will need to be available to receive a phone call during this time.
Evening & weekend
These appointments can be booked in the same way as our other appointments, for Monday evening (18:30-20:00) and Saturday morning (08:00-10:00). There is limited availability however they do not usually fully book until a few days beforehand.
Women’s sexual health
Specialist female sexual health appointments are available, with our Sexual Health GP. These are booked following a consultation with a doctor.
Doctors’ appointments are available on Wednesday afternoons, for scheduled baby health checks or specific baby health problems. These are bookable only with a receptionist over the phone or in person. Our baby clinic runs alongside the Health Visitor’s clinic and nurse’s childhood immunisation clinic.
These are available for many treatments that require nurse-specific care, or are review appointments. Vaccinations, dressing removal or replacement and suture removal are some examples of what our nurses do. Nurse appointments are bookable only by phone, as our receptionists will need to establish which nurse you should see and how long the appointment needs to be.
We hold a private travel clinic on Friday afternoons, for travel vaccinations and travel health advice. You must book travel clinic appointments in person or by phone, as we need to ask some questions about your plans. We usually ask patients to attend an initial consultation appointment with the nurse, to determine exactly which vaccinations you will require. There is a charge for advice only consultations.
You will be informed of any costs prior to any treatment, and an invoice will be made out for you and left at reception when you book in which will be payable before the day the course of injections begins.
Most blood tests are carried out by our Healthcare Assistant. Blood tests can be done no later than 11:30, as samples are collected by the hospital phlebotomy department at midday. These can be booked through Patient Partner, our automated telephone booking system, (Option 1) or with a receptionist.
Blood tests can also be taken at ASDA Monks Cross, where a clinic is run by a team from York Hospital. There is no need to book appointments for this clinic, although you will require a blood test form from your doctor detailing the tests required.
General advice for appointments
To help you get the most from your appointment, consider the following points before you come:
- Before you see the doctor, write a list of problems, starting with the most important. List your symptoms so that you don’t forget them. Write down when they started and what makes them better or worse during a 24-hour period. If you have a complicated problem, ask for a longer appointment when you book.
- When you see the doctor, bring a friend or relative if you're worried. Research shows that we forget half of what we're told by the doctor when we're stressed, so having a friend with you can help.
- Be honest about what you think may be causing the problem, and don’t be embarrassed. Your doctor will have seen and heard it all before.
- Be clear about what you want the doctor to do, such as refer you to a specialist or prescribe a different medication. Be assertive if you need to, but always be polite.
- Ask the doctor to repeat and explain anything you don’t understand. If there are words you don’t understand, ask what they mean or get the doctor to write them down so that you can look them up later.
Dr David Lightwing, who has worked in the practice for 19 years, has now retired and we wish him well in the future. We are also pleased to announce that Dr Tim Longmore has now taken on the role of Senior Partner for the practice.
In addition to overseeing prescription management systems, Andy will be providing appointments for medication reviews and will also be available to answer any medicines related queries by telephone.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice, the required disclosure is shown within this article.
The surgery will be open on alternate Monday evenings (until 8pm) from January 2017, starting on Monday 16th January.