Emergency & General Contact Details

Out of Hours: 0300 123 0762
(18:00 to 18:30) or 111(18:30-08:00)

Surgery: 01904 608224 (8am to 6pm)


Phone problems

We apologise if you have been experiencing problems with getting through to us on the phone.

We, along with all the other GP Practices in York, are part of York Hospital’s phone network. This is an historic arrangement which is due to come to an end in July 2015. At the start of this arrangement we were assured collectively that the network would be ‘futureproof’ and an effective tool for us as GP practices. Unfortunately this has not proven to be the case and the system is now struggling to cope with an increasing volume of calls. We are limited in both the amount of lines available to us and the way in which they are routed. This causes calls to be dropped, ‘trapped’ in a loop, and occasionally for the whole system to fail.

We do attempt to ensure we have sufficient numbers of staff on the phones, particularly during peak hours, but we apologise if you have struggled to get through to an operator. We can assure you that we will have a solution in place as soon as possible however, given the nature of the contract we are under, this will not be before July.

If your call is not urgent, please phone after 11am when our phones are less busy. Please bear with us and we appreciate your patience in this matter.

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